Why do my menu titles say Unknown?

NOTE: ClickDimensions will end technical support for customers using ClickDimensions in Microsoft CRM 4.0 on December 31, 2016.  See this announcement for details.

When you install ClickDimensions in CRM 4 it may change some of the headings on your left panel menu. It may look something like this:

This is a bug that only occurs in CRM 4, but it can be fixed. To do so, go to Settings >  Customizations > Export Customizations. Change the View to Client Extensions.

Click on Site Map and then Click on Export Selected Customizations.

Open the file in a text editing program like Notepad. Then search for “Settings” and you see where it saysArea Id=”Settings”. You’ll see the Group Id tag that says “Settings”. Below that section is the ClickDimensions Group Id Tag which also has a Title in it. You’ll just need to add a Title to the Settings Group Id.



After you’ve changed any others that may have been renamed. Save the file. The go back to CRM. Go to Settings > Customizations > Import Customizations.

Browse for the file and click Upload.

It will then show up in the window below. Select it and press Import Selected Customizations.

Refresh and the title(s) should be renamed.