Posted Form Records

<< Integrating Forms Introduction

 

After you have built your forms or integrated your existing forms, and somebody submits your form, a Posted Form record will created within your CRM as a record of the form submission.


Posted Forms

To see these, go to Marketing > Posted Forms.

This will show a list of every ClickDimensions Form that has been submitted into your CRM:

Double click on a record to open it to see more details.

The grid here shows the fields they’ve filled out.  You can also see the Campaign, Domain, and lookup to the Form record within CRM that the particular Posted Form record is associated with.

The Email Send lookup field will populate with the Email Send record if the form’s link was included directly in an email sent through ClickDimensions.

The Visit lookup field should always have a value as long as you have a domain record set up within CRM to track your website visit activity.

NOTE: The addition of the Email Send and Visit lookup fields were respectively added in version 8.2.0.  These fields do not retroactively update from data brought in before your solution is updated to 8.2.0 or newer.

Posted Fields

You can also see the standalone Posted Field records as they related to this Posted Form record by choosing Posted Fields from the associated menu at the top ribbon.

posted form_ posted fields

This view will show the different Form Fields that were included in the Form and the values of what the prospect put in those fields upon the submission of the Form.

posted form_posted fields 2

posted field

NOTE: For Posted Field records of Form Fields with predefined options, such as checkboxes and lists, the Posted Label field will only populate if the Posted Field came from the submission of a ClickDimensions Form, not a Form Capture.

If a File Upload component is included on a form and a file is uploaded into it, a Posted Field record will be created and the submitted file will be saved in the Posted Field’s Notes section.

NOTE: The dedicated ClickDimensions user needs to have the appropriate permissions to create a note in CRM. This is required in order to allow ClickDimensions to create a note in the Posted Field record with the file that was uploaded.

Also: If you use the Firefox web browser, to view an uploaded file you must click both the large and small “NOTES” text buttons on the Posted Field record.

Notice both the large and small “NOTES” text links above the uploaded file; you must click both of them to view the file in Firefox. File Upload Firefox

The Posted Fields can also be seen on a global level. Back in the main CRM screen go to Marketing > Posted Fields.

This is a list of every Posted Field that has come into your system.

Both the Posted Forms and Posted Fields can also be viewed on the Contact/Lead records. Open one of those records and click on the down arrow next to their name at the top and then scroll to Posted Forms or Posted Fields.

Clicking on one of these records will take you to the same Posted Form Record shown above [showing you the Posted Fields associated with that Posted Form].

If you have attached a campaign to the Form, you will also see the Posted Forms and Posted Fields on the Campaign record. Within the Campaign record, click the related menu next to the campaign name and you’ll see Posted Forms and Fields there.

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NOTE: In version 8.10.0, the entity relationship between Posted Forms and Posted Fields has been updated so that deleting a Posted Form will now delete associated Posted Fields and likewise reassigning the Posted Form to a new owner will reassign the Posted Fields as well.


To see these, go to Marketing > Analytics > Posted Forms.

Posted Forms

This is a list of every form that has been filled out. Click on a record to see more details.

Posted Form Record

From here, to see the fields the person filled out, click on Posted Fields on the left.

Posted Fields Contact

This view will show the different fields that were filled out and what the user put in those fields.

The Posted Fields can also be seen on a global level. Back in the main CRM screen go to Marketing > Analytics > Posted Fields.

Posted Fields

This is a list of every Posted Field that has come into your system.

The Posted Forms can also be viewed on the Contact/Lead/Account records. Open one of those records and click on Posted Forms on the left.

Posted Forms Contact/Lead/Account

Clicking on one of these records will take you to the same Posted Form Record shown above [showing you the Posted Fields associated with that Posted Form].

If you have attached a campaign to the Form, you will also see the Posted Forms and Posted Fields on the left side of the Campaign record.

NOTE: Once recorded, Posted Forms may take several minutes to sync back to your CRM depending on a number of factors, such as volume and available system resources in your CRM.


Feature Added: Original
Feature Updated: 8.10.0
ClickDimensions Version Need: 8.10.0