Multiple Email CNAMEs

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A CNAME is a way you can brand certain links when using ClickDimensions. If you prefer your customers to see your company’s domain name instead of ClickDimensions, you can set up a CNAME for email links and another one for forms and surveys.

It is recommended that you have an Email CNAME already set up within your DNS Settings. Please see our Help article that gives more details about setting up CNAMEs for both email links and web content records here.

If you require multiple email link brandings, you may choose to set up multiple email CNAMEs.  This is perfect if you are part of an organization with multiple brands, divisions, or sub-organizations, and you require different link brandings for various emails.

This feature is available for Email Send records, Email Template records, Campaign Automation Email Sends, and Quick Send Emails.


Step 1 – Create your other Email CNAMEs

Go to Microsoft Dynamics CRM and choose Settings. Under Settings, scroll until you see Email CNAME and click on it.

Email CNAME 1 2015

Click New in the upper left corner to create a new Email CNAME record.

Input the value of your new Email CNAME. This will be a different Email CNAME than the one within your DNS Settings within ClickDimensions Settings. Click Save.

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The CNAME will now populate with the value you have saved.

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Step 2 – Test your Email CNAME

Within the Email CNAME record’s submenu bar, click Test CNAME. This can be found by clicking the ellipses menu button.

Email CNAME 6 2015


Step 1 – Create your other Email CNAMEs

Go to Microsoft Dynamics CRM and choose Settings. Under Settings, scroll until you see Email CNAME and click on it.

Email CNAME 1 2011

Click New in the upper left corner to create a new Email CNAME record.

Email CNAME 2 2011

Input the value of your new Email CNAME. This will be a different Email CNAME than the one within your DNS Settings within ClickDimensions Settings. Click Save.

Email CNAME 3 2011

The CNAME will now populate with the value you have saved.

Email CNAME 4 2011

Step 2 – Test your Email CNAME

Within the Email CNAME record’s menu bar, click Test CNAME.

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 You will see a Success! message, or an Unable to Connect message.

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If your CNAME is unable to connect, please check for how the CNAME was set up within your DNS Hosting Service’s settings.  Please refer for to our other Help article on how to set up Email CNAMEs for additional screenshots.

Once you have set up your additional Email CNAMEs, you may use them with ClickDimensions Email Templates, Email Sends, and Quick Send Emails.


Feature Added: November 2015
Feature Updated: November 2015
ClickDimensions Version Need: 7.0 (for full functionality)
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