MessageNet SMS Settings

SMS with ClickDimensions allows you to send marketing text messages to your Leads, Contacts, and/or Accounts via integration with your MessageNet account. You will need your MessageNet account information to configure the SMS settings and begin sending text messages. All charges for SMS messages are paid by you directly to MessageNet.

NOTE: Your company must have a paid MessageNet account in order to use this ClickDimensions SMS feature. MessageNet is the service that will be sending your text messages.

IMPORTANT: If your CRM is installed on-premise and your firewall is restricting access from outside applications, you will need to ensure that the IP addresses listed in this article are permitted access through the firewall to your CRM server. SMS will not work if the SMS IP address listed in the article cannot connect to your CRM.


Written Instructions

To get started, you will need to click on the arrow by Microsoft Dynamics CRM and choose Settings.

Then scroll over until you see ClickDimensions Settings.

Choose Connectors from the ClickDimensions Settings page.

Connectors are for SMS, Webinars, etc. Choose Add connector.

A new window will open. Choose MessageNet from the connector options.

MessageNet Add Connector

A new window will open with settings options for the connector.

Connector Name: Input the name for how your connector will display in the Connector’s Settings Window (Customers will not see this name).

Mobile Number Fields

In the Mobile Number Fields section, you will specify which fields in your Lead, Contact, and Account records contain the phone number you want to send the text messages to. As you can see in the example below, we have selected the standard CRM Mobile Phone field for Leads and Contacts and Main Phone field for Accounts. These are fields that are already in your CRM records.

Country Code

As for the Country Code field, select your country code from the drop down menu. You must have a country code in order to send Text Messages. In the event that a phone number in you CRM fields does not have a country code at the beginning of the number, we will append the selected code here to that number. If the phone number you are sending the text message to has a country code already in that field in CRM, then we will not append the selected country code to the number.

For example, this phone number in the Mobile Phone field does not contain a country code. This means the specified Country Code (in this example, United States is +1) will be appended to the number when the text message is sent. So, the resulting phone number will be +1 111-222-3333.

Mobile Phone Example 1

In another example, the phone number entered in the Mobile Phone field already contains a Country Code – United Kingdom (+44). Even though the Text Message settings specify that the country code is for the United States (+1), we will not append the United States code to this phone number, because it already contains a Country Code (this is contingent upon the + in the field). The text message will be sent to +44 555-666-7777

Mobile Phone Example 2

Click Save under the Country Code field to save any changes in the Mobile Number Fields section.

MessageNet Account Settings

Your company must have a MessageNet Account (or BulkSMS or Twilio) in order to use the ClickDimensions SMS feature. This is the service that will be sending your text messages.

NOTE: Only one SMS connector account can set up in one CRM environment; separate accounts would need to be opened to use the connector in other CRM environments to avoid errors.

To create your MessageNet account, click on the Create a MessageNet Account link. This will take you to the MessageNet home page where you can select your region from their list.

Account Username: This is the Username used to sign into your MessageNet account. This is set up when you create an account with MessageNet.

Account Password: This is the password used to log into your MessageNet account. This is set up when you create an account with MessageNet.

Click Save.  Once everything is entered correctly and saved, you are now ready to send text messages. Learn how to Send Bulk Text Messages or Send Individual Text Messages.


Written Instructions

To get started, you will need to navigate to Settings > ClickDimensions > ClickDimensions Settings and click Connectors towards the bottom right.

A new window will open. Click Add Connector here.

CRM 2011 Add Connector

A new window will open with the connectors that you may add. Click MessageNet.

CRM2011 Add Connector

A new window will open. This window is where you will fill out your settings.

Connector Name: Input the name for how your connector will display in the Connector’s Settings Window (Customers will not see this name).

Mobile Number Fields

In the Mobile Number Fields section, you will specify which fields in your Lead, Contact, and Account records contain the phone number you want to send the text messages to. As you can see in the example below, we have selected the standard CRM Mobile Phone field for Leads and Contacts and Main Phone field for Accounts. These are fields that are already in your CRM records.

Country Code

As for the Country Code field, select your country code from the drop down menu. You must have a country code in order to send Text Messages. In the event that a phone number in you CRM fields does not have a country code at the beginning of the number, we will append the selected code here to that number. If the phone number you are sending the text message to has a country code already in that field in CRM, then we will not append the selected country code to the number.

For example, this phone number in the Mobile Phone field does not contain a country code. This means the specified Country Code (in this example, United States is +1) will be appended to the number when the text message is sent. So, the resulting phone number will be +1 111-222-3333.

Mobile Phone Example 1

In another example, the phone number entered in the Mobile Phone field already contains a Country Code – United Kingdom (+44). Even though the Text Message settings specify that the country code is for the United States (+1), we will not append the United States code to this phone number, because it already contains a Country Code (this is contingent upon the + in the field). The text message will be sent to +44 555-666-7777

Mobile Phone Example 2

Click Save under the Country Code field to save any changes in the Mobile Number Fields section.

MessageNet Account Settings

Your company must have a MessageNet Account (or BulkSMS or Twilio) in order to use the ClickDimensions SMS feature. This is the service that will be sending your text messages.

NOTE: Only one SMS connector account can set up in one CRM environment; separate accounts would need to be opened to use the connector in other CRM environments to avoid errors.

To create your MessageNet account, click on the ‘Create a MessageNet Account’ link. This will take you to the MessageNet home page where you can select your region from their list.

Account Username: This is the Username used to sign into your MessageNet account. This is set up when you create an account with MessageNet.

Account Password: This is the password used to log into your MessageNet account. This is set up when you create an account with MessageNet.

Click Save.  Once everything is entered correctly and saved, you are now ready to send text messages. Learn how to Send Bulk Text Messages or Send Individual Text Messages.


Feature Added: 7.0.5
Feature Updated: 8.2.0
ClickDimensions Version Need: 7.0.5