Internet Explorer Settings

Because ClickDimensions displays some of our web pages in iframes on CRM forms, Internet Explorer may prompt the CRM user to permit these pages to be displayed or may block functionality on iframed ClickDimensions pages. Users or group policy administrators can set Internet Explorer to permit ClickDimensions web application pages to interact with the CRM interface as follows:

NOTE: In most cases, Internet Explorer’s standard settings will work fine. You will only need to follow the steps in this article if you are having difficulty displaying content in Internet Explorer.

Add the ClickDimensions domain as a Trusted Site

1. In Internet Explorer go to Tools > Internet Options and click the Security tab. Select Trusted sites and click on the Sites button.

navigate to trusted sites

Add https://.clickdimensions.com and https://.crm.dynamics.com

add to trusted sites

Setting Microsoft Internet Explorer to display mixed content

Because the ClickDimensions solution may display pages in the context of CRM forms, it is also convenient (but optional) to set Internet Explorer to not prompt you each time this type of content is displayed. This setting will skip these prompts.

1. Go to Tools > Internet Options and click the Security tab
2. On the Security tab click the ‘Custom Level’ button when ‘Trusted Sites’ is the selected zone

custom-level

3. Scroll down until you see an option titled Display mixed content. It is under the section titled Miscellaneous. Select Enable.

display-mixed-content

NOTE: Adding your own CRM web site address as a Trusted Site or to the Intranet Zone sites in Internet Explorer will also help to minimize annoying prompts and warnings from Internet Explorer. This setting is for convenience only and is optional.

Handling Cookies

If Internet Explorer is set to block third party cookies, this can cause some usability issues, such as preventing the “Open Editor” button for Email Templates to work. To allow cookies, navigate to the Privacy tab, then click Advanced.

navigate to privacy

Set First Party Cookies and Third Party Cookies to Accept, then click OK.

accept cookies

What to do next: