How to Get Help With ClickDimensions

Here’s how to get the help you need:

Search

Notice that search box on the top right? Enter your search terms here to look across all of our product documentation (hundreds of articles!), training material, marketing blog, and support forums. Chances are you’ll find an answer.

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Still Have a Question?

Can’t find what you’re looking for by searching? If you’ve got a question about how to do something with ClickDimensions, there’s a chance someone else has the same question. Maybe they’ve asked it already, but if not, they can benefit from the answer too! So head over to our Q&A Forum and ask away!

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Need Support That’s More Technical?

Have an error or something is just not working no matter what you try? It happens to the best of us! That’s why our technical support team is ready to help! Head over to our support page and open a request. Be sure to include your CRM version, the error messages you’re seeing, and any screenshots that would be helpful.

Tip: If you’ve got an urgent problem, create a support request and then log in to view the details of the ticket. You’ll find a phone number there where you can reach our support team directly during standard business hours.

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ClickDimensions includes technical support around the clock for all customers, with support provided from our offices in Atlanta, Georgia, Greenville, South Carolina, and Tel Aviv, Israel. If you need to log a technical support request, you will receive a response within 1 business day if not sooner.

If you would like to speak with a technical support engineer on the phone, please open a ticket and log into the support portal to view your existing support request. A contact phone number will be listed on the right-hand side of the page after you log in.

ClickDimensions provides support for the currently available version of its software solution, as well as the two previous releases.

PS: What’s a Marketing Success Manager?

Customers with a Professional or higher license level have an assigned Marketing Success Manager who can help with training and consulting on how to use ClickDimensions. All of our customers are encouraged to take full advantage of our instructor-led and web-based training, ClickDimensions Academy, which is offered at different times each day and as on-demand videos. Each week’s classes wrap up with an open Q&A. Whether you have an assigned Marketing Success Manager or not, this is the place to start with gaining knowledge about how to use ClickDimensions to power your marketing!

If you have a Professional or Enterprise license and wish to work directly with your Marketing Success Manager, simply open a ticket at http://support.clickdimensions.com. Under “What kind of help do you need?” select the option “How-to questions, training and usage” and your ticket will be automatically assigned to your Marketing Success Manager. You can request a web meeting or phone call and your Marketing Success Manager will schedule a time to help you out.

About Matt

Director, Technical Solutions at ClickDimensions
Microsoft Dynamics CRM MVP
Author, The Microsoft Dynamics CRM 2011 Administration Bible