How to Cancel an Email Send

After choosing to send an Email Send, you may realize that you made a typo on your email template or forgot to add a particular recipient and decide that you want to cancel the Email Send to fix the error. We will explain how to cancel a send that you’ve chosen to send in the future

If you chose to send out the Email Send immediately, there is no way to cancel it. However, if you chose to have the Email Send distributed at a later time, you can cancel it through the following method at any point before the specified distribution time occurs.


First, navigate to Marketing > Email Sends.

navigate-to-email-sends

Then change your selected view to Outbox.

outbox view

Locate the Email Send that you wish to cancel and open it. Find Background Processes by clicking on the down arrow next to the name of the Email Send. Remember this will only work if you chose not to send the Email Send immediately.

navigate-to-email-sends-background-processes

Under this view, you will see ClickDimensions Execute Send, the process that sends out the Email Send at the date and time specified by the user. Open this process.

email-send-waiting-workflow-job

At the top of process window, there is a cancel button. Click this to cancel the ClickDimensions Execute Send workflow. If there are any other workflows shown, cancel them as well.

Cancel Workflow

The associated Email Send will not be sent out now. DO NOT REACTIVATE the Email Send to edit it. Clone it, then make any necessary changes to the cloned Email Send instead.


Watch a video on how to cancel an Email Send

Written Instructions

First, navigate to Email Sends in the Email Marketing section, then change your selected view to Outbox and locate the Email Send that you wish to cancel.

cancel email send show outbox

Once you have opened the Email Send, find workflows in the lefthand menu and select it. Remember this will only work if you chose not to send the Email Send immediately.

updated email send cancel email send

Under the workflow view, you will see ClickDimensions Execute Send, the workflow that sends out the Email Send at the date and time specified by the user. Open this workflow.

cancel email send workflow view

At the top of workflow details view window, there is a cancel button. Click this to cancel the ClickDimensions Execute Send workflow. If there are any other workflows shown, cancel them as well.

cancel email send workflow details

The associated Email Send will not be sent out now. DO NOT REACTIVATE the Email Send to edit it. Clone it, then make any necessary changes to the cloned Email Send instead.

NOTE: If you are using ClickDimensions version 6.4.0 or higher, the ability to reactivate Email Sends has been disabled.


Feature Added: Original
Feature Updated: 6.4.0
ClickDimensions Version Need: 6.4.0