The Error Trace within Settings > ClickDimensions > ClickDimensions Settings can show you any errors you’ve encountered while using ClickDimensions.
The following screen will appear:
To check for errors, click the Search button on the right.
Click the different sections on the left-hand side to see any errors related to that ClickDimensions Feature. By default, up to 500 of the most recently occurring errors will be shown here and you can filter the results based on a specific Date Range. Each error will now have a Reference Number which you can send to support if you need help or you save to reference internally. You can either search the error messages here on the help site, or submit a Support Ticket to further investigate any issues.
This section displays any issues with email messages going out. You can sort based on the Email ID (this is a uniquely generated ID for each email, available in the record’s URL), Subject of the email, previously pulled Reference Number, or Date Range when the email sent.
You can search based on the Request ID (a uniquely generated ID for each Text Message) in addition to a previously pulled Reference Number or Date Range.
Filter based on the Form’s particular name, Reference Number or a Date Range.
Sort based on the Surveys’s name, Reference Number or a Date Range.
Look up errors based on the Subscription Page’s name, Reference Number or a Date Range.
Filter based on the Connector name, Reference Number or Date Range.
Search based on the Connector name, Reference Number or Date Range.
Look up an error based on the Connector namne, Reference Number or Date Range.
This will show any issues that ClickDimensions had connecting to your CRM. This can involve outages or interruptions between our service and your system.
|Feature Added: Original|
|Feature Updated: Apr 27, 2015|
|ClickDimensions Version Need: Any|