Email Send Statistics: Sent Emails

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Every time you send an email via an Email Send record, ClickDimensions creates a Sent Email record for each recipient who was sent an email. In these Sent Email records, you are able to see how many times the recipient opened an email, how many times the recipient clicked on a link in the email, and more. We also score the recipient based on how many times he/she clicked on a link in the email. The default value for each click is 10, but can be changed in Score Settings.

Sent Email records can be found in a number of different places in CRM. The main places you will see Sent Email records are the following:


Marketing > Email Marketing > Sent Emails. This is a running list of all Sent Email records that were created for every email you have sent using ClickDimensions since.

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Email Send record > Related Records Menu > Sent Emails. These Sent Email records are created for the recipients that were sent an email through this Email Send record.

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Lead/Contact/Account record > Related Records Menu > Sent Emails. When you open any of these records, you can see a list of all the emails that have been sent to this person via ClickDimensions.

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Campaign records > Related Records Menu > Sent Emails: When you associate a Campaign record with an Email Send record before sending the email, all of the Sent Email records will be placed in the Campaign record as well.

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The information viewed in this window can be exported into an Excel sheet by pressing the Export Sent Emails button on the top right.

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All of this information is also natively in CRM so it is accessible in CRM Export to Excel reports, Advanced Finds, and Workflows.

The Sent Email records can be opened by double clicking on them. The record contains all information pertaining to a particular email sent to a particular recipient either as a one-off email or as part of an Email Send. Data found within the record includes, but is not limited to, the subject of the email, the From information, who the email was sent to, how many opens and clicks were recorded for the email, and which platform and email client the email was accessed from.

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For more statistics, see the article on Sent Email Sends.


Marketing > Email Marketing > Sent Emails. This is a running list of all Sent Email records that were created for every email you have sent using ClickDimensions since.

Sent Emails

Email Send record > Left Navigation Pane > Sent Emails. These Sent Email records are created for the recipients that were sent an email through this Email Send record.

Email Sends

Lead/Contact/Account record > Left Navigation Pane > Sent Emails. When you open any of these records, you can see a list of all the emails that have been sent to this person via ClickDimensions.

Lead/Contact/Account Email Sends

Campaign records > Left Navigation Pane > Sent Emails: When you associate a Campaign record with an Email Send record before sending the email, all of the Sent Email records will be placed in the Campaign record as well.

Campaign Sent Emails

The information viewed in this window can be exported into an Excel sheet by pressing the Export Sent Emails button on the top right.

Export Sent Emails to Excel

All of this information is also natively in CRM so it is accessible in CRM Export to Excel reports, Advanced Finds, and Workflows.

For more statistics, see the article on Sent Email Sends.


Feature Added: Original
Feature Updated: 8.1.0
ClickDimensions Version Need: 8.1.0