Supported Versions of ClickDimensions
ClickDimensions releases updates to its solution for Microsoft Dynamics CRM on a quarterly basis (usually in January, April, July and October). Technical support is provided at no additional charge to all current customers provided they are running a supported version of the ClickDimensions solution. Supported versions include the current release, as well as the two previous quarterly releases.
We encourage customers to update to the latest available release on a regular basis, at least twice per year. Technical support is not provided if the installed version is older than the two previous quarterly releases. If a customer seeks technical support for an older, unsupported version, the technical support team will advise the customer to update to the latest release.
Released versions are listed here.
ClickDimensions also recommends that customers install the latest Update Rollup available from Microsoft for their version of CRM.
Supported Versions of Microsoft Dynamics CRM
We currently support the deployment and usage of ClickDimensions on the following versions of Microsoft Dynamics CRM:
- CRM 2011 (with Update Rollup 12+) (As of December 31, 2016, solution updates are no longer being provided for CRM 2011 environments. Technical support will still be provided until June 30, 2017.)
- CRM 2013
- CRM 2015
- CRM 2016
- Dynamics 365 On Premise (Dynamics 365 support is currently only available for the US Data Center; support within the EU and AU Data Centers will be available within the coming weeks.)
- CRM Online/Dynamics 365
NOTE: Support for CRM 4.0 ended in December 2016.