ClickDimensions Support Policy – Supported Versions

Supported Versions of ClickDimensions

ClickDimensions releases updates to its solution for Microsoft Dynamics CRM on a quarterly basis (usually in January, April, July and October). Technical support is provided at no additional charge to all current customers provided they are running a supported version of the ClickDimensions solution. Supported versions include the current release, as well as the two previous quarterly releases.

We encourage customers to update to the latest available release on a regular basis, at least twice per year. Technical support is not provided if the installed version is older than the two previous quarterly releases. If a customer seeks technical support for an older, unsupported version, the technical support team will advise the customer to update to the latest release.

Released versions are listed here.

ClickDimensions also recommends that customers install the latest Update Rollup available from Microsoft for their version of CRM.

Supported Versions of Microsoft Dynamics CRM

We currently support the deployment and usage of ClickDimensions on the following versions of Microsoft Dynamics CRM:

About Matt

Director, Technical Solutions at ClickDimensions
Microsoft Dynamics CRM MVP
Author, The Microsoft Dynamics CRM 2011 Administration Bible