ClickDimensions Support Policy – Supported Versions

Supported Versions of ClickDimensions

ClickDimensions releases updates to its solution for Microsoft Dynamics CRM on a regular basis. Technical support is provided at no additional charge to all current customers provided they are running a supported version of the ClickDimensions solution. Supported versions include the current release, as well as any release from the past 12 months.

We encourage customers to update to the latest available release on a regular basis, at least twice per year. Technical support is not provided if the installed version is more than a year old. If a customer seeks technical support for an older, unsupported version, the technical support team will advise the customer to update to the latest release.

Released versions are listed here.

ClickDimensions also recommends that customers install the latest Update Rollup available from Microsoft for their version of CRM.

Supported Versions of Microsoft Dynamics CRM

We currently support the deployment and usage of ClickDimensions on the following versions of Microsoft Dynamics CRM:

  • CRM 2011 (with Update Rollup 12+) (As of December 31, 2016, solution updates are no longer being provided for CRM 2011 environments. Technical support will still be provided until June 30, 2017.)
  • CRM 2013
  • CRM 2015
  • CRM 2016
  • Dynamics 365 On Premise
  • CRM Online/Dynamics 365

NOTE: Support for CRM 4.0 ended in December 2016.

About Matt

Director, Technical Solutions at ClickDimensions
Microsoft Dynamics CRM MVP
Author, The Microsoft Dynamics CRM 2011 Administration Bible