How Statistics Are Calculated for Email Sends

Using Advanced Finds to re-create the queries Email Send records display the statistics of deliveries, bounces, opens, and clicks in two ways. They are displayed in the “Sent” view for all Email Sends and, if you open one of these records, you’ll see more detailed statistics inside as well. [tab name=”CRM 2013/2015/2016″] Sent Email Sends When opening […]


<< Manage Subscription Records Introduction   There are a couple ways people can unsubscribe from your emails. [tab name=”CRM 2016″] Unsubscribe Snippet The first is universally unsubscribing from all emails sent by you through ClickDimensions by clicking on the Unsubscribe Snippet that you place in your emails. When they click on the link, a window opens […]

What is a spam complaint, and what should I do about it?

Overview: Receiving a spam complaint notification can be unsettling, but it can happen to the best marketers. This article outlines what a spam complaint is, and what you should do about it. Scenario: Spam complaints can arise through a variety of sources and for a variety of reasons. Even if you’ve practiced the best permission-based […]

Send a ClickDimensions Email via a CRM Workflow

There may come a time when you want to create an automated process based on a ClickDimensions entity. Our Form Actions, Nurture Programs, and Campaign Automations have helped make this process easier, but sometimes you may want something a bit more specific. In this article, we will create a CRM Workflow that will send a ClickDimensions […]

Common Email Display Issues in Outlook

ClickDimensions’ Email Editors allow users a great deal of control over the styling of their emails, but sometimes the email may not be consistent with that initial design once the customer receives it in their inbox. Different email clients all render HTML a bit differently, which can make consistent results a bit difficult to achieve. […]

ClickDimensions Bounce Codes and Service Protection

In email marketing ‘bounce’ is the term given to any email that returned an error stating that the email did not make it to the recipient. The terms hard and soft bounce are commonly used and it is generally accepted that a hard bounce is a permanent failure whereas a soft bounce is a failure […]

Track Clicks from Regular Emails, IMs, Etc.

If you are writing an email and you want to track a link but don’t want to use InboxCast, you can simply add a parameter to the end of the link. The parameter to add is _clde=email. Here is an example of what your link should look like: After the recipient clicks your link, all his […]

Individual Tracking Summary – Profile View

There is one place you can go to see all tracking summary, email and web, on an individual Contact or Lead in the same place. [tab name=”CRM 2013/2015/2016″] First change the form that you are looking at to ClickDimensions. (If you do not see this, proceed to the next step as you have an older […]

SPF Records For ClickDimensions

The Short Version (For Advanced Administrators): To include the ClickDimensions mail servers in your SPF record, simply add this include statement to your SPF record at your domain’s DNS host: TIP: Check to make sure your SPF record is valid by using a tool like What Happens If I Don’t Set up an SPF […]

Email Server IP Addresses

Mail sent through ClickDimensions is delivered from servers at the following IP addresses. (Note: If your company employs certain types of filters, you may need to enter these IP addresses to permit sending mail through ClickDimensions to your internal recipients. The default sending domains are also included for each IP set.  Depending on the spam […]