Email Send Click Report

<< Email Events Introduction Statistics Report >>   NOTE: The Click Report is also accessible using the Email Statistics button. Click here to learn more. [tab name=”CRM 2013/2015/2016″] ClickDimensions provides a report called ClickDimensions Email Clicks.  You can find it under the Run Report button, located in the sent Email Send record. Click the … button, and […]

Email Statistics: Click Heat Maps

<< Email Statistics: Recipients Introduction Email Statistics: Social Shares >> The Click Heat Map is a visual report for a Sent Email Send that shows which links on the email template were clicked, as well as the percentage of total clicks that each link represents. [tab name=”CRM 2013/2015/2016″] To find the Click Heat Map, go to CRM […]

How Statistics Are Calculated for Email Sends

Using Advanced Finds to re-create the queries Email Send records display the statistics of deliveries, bounces, opens, and clicks in two ways. They are displayed in the “Sent” view for all Email Sends and, if you open one of these records, you’ll see more detailed statistics inside as well. [tab name=”CRM 2013/2015/2016″] Sent Email Sends When opening […]


<< Manage Subscription Records Introduction   There are a couple ways people can unsubscribe from your emails. [tab name=”CRM 2016″] Unsubscribe Snippet The first is universally unsubscribing from all emails sent by you through ClickDimensions by clicking on the Unsubscribe Snippet that you place in your emails. When they click on the link, a window opens […]

ClickDimensions Bounce Codes and Service Protection

In email marketing ‘bounce’ is the term given to any email that returned an error stating that the email did not make it to the recipient. The terms hard and soft bounce are commonly used and it is generally accepted that a hard bounce is a permanent failure whereas a soft bounce is a failure […]

Track Clicks from Regular Emails, IMs, Etc.

If you are writing an email and you want to track a link but don’t want to use InboxCast, you can simply add a parameter to the end of the link. The parameter to add is _clde=email. Here is an example of what your link should look like: After the recipient clicks your link, all his […]

Individual Tracking Summary – Profile View

There is one place you can go to see all tracking summary, email and web, on an individual Contact or Lead in the same place. [tab name=”CRM 2013/2015/2016″] First change the form that you are looking at to ClickDimensions. (If you do not see this, proceed to the next step as you have an older […]

Email Statistics: Conversions

<< Email Statistics: Email Clients Introduction Email Statistics: Click Report >>   If you would like to review information about the activity to your website, including visits and form submissions, generated from a particular email send, access these statistics from the Email Statistics menu under the Conversions tab. Open the Email Send record under the Sent view > […]

What time was my email really sent?

ClickDimensions will record in your CRM the date and time an email was sent in a few different places. Read below to understand where to find this information and understand what it is telling you. The Email Send The Email Send is the record in CRM that represents the email job that you have put […]

Email Statistics: Email Clients

<< Email Send Statistics Report Introduction Email Statistics: Conversions >>   If you would like to review information about which devices and email clients your readers are viewing your ClickDimensions emails on, access these statistics from the Email Statistics menu under the Email Clients tab. [tab name=”CRM 2013/2015/2016″] Open the Email Send record under the […]