ClickDimensions Support Policy – Supported Versions

Supported Versions of ClickDimensions ClickDimensions releases updates to its solution for Microsoft Dynamics CRM on a quarterly basis (usually in January, April, July and October). Technical support is provided at no additional charge to all current customers provided they are running a supported version of the ClickDimensions solution. Supported versions include the current release, as […]

Storage Space Available Per License Level

ClickDimensions provides users with the ability to upload images, files, and layouts through its email template editors and landing page designer. The total storage space available depends on your license level: License Level Storage Space Included Email Only/Base/Standard 400MB Professional 1GB Enterprise/Custom 10GB   Additional storage space is available for purchase. Please contact your account […]

How to Get Help With ClickDimensions

Here’s how to get the help you need: Search Notice that search box on the top right? Enter your search terms here to look across all of our product documentation (hundreds of articles!), training material, marketing blog, and support forums. Chances are you’ll find an answer. Still Have a Question? Can’t find what you’re looking for by […]

What do I do if my ClickDimensions solution file does not match my CRM environment?

If you’ve gone to Settings > ClickDimensions Settings and noticed that your CRM URL doesn’t match the External CRM URL listed there in the settings area, then you either have an internal CRM URL or you have the wrong solution file installed in your environment. Let’s take a look a both situations. [tab name=”CRM 2013/2015/2016″] […]

How to tell if your account is using AzureSend

If your account was set up in the EU or AU data center, you are using AzureSend. Some US customers are also using AzureSend. To see if this is the case, in CRM go to Settings > ClickDimensions Settings > DNS Settings. If there is an AzureSend option for Email CNAMEs, your account is using […]

How do I change the Password for My ClickDimensions Account?

Refer to this Knowledge Base Article.

How do I know what license level I have?

[tab name=”CRM 2013/2015/2016″] Navigate to Settings > ClickDimensions Settings You will then see this screen which shows you which licence level you have: If this appears to be wrong, please contact your Account Manager. [/tab] [tab name=”CRM 2011″] Navigate to Settings > ClickDimensions > ClickDimensions Settings and you will see this screen. If this appears […]

Automatic Updates for ClickDimensions

[tab name=”CRM 2013/2015/2016″] For Microsoft CRM 2013, 2015, 2016, or CRM Online customers, the ClickDimensions solution can be automatically updated when a new solution is released or on-demand. NOTE: You must have the ClickDimensions Service Role in order to do this. SEE THE NOTE AT THE TOP OF THE DEPLOYMENT ARTICLE ABOUT CHANGES TO YOUR CUSTOMIZATIONS […]

How Do I Tell How Many Emails, Posts, Page Views We’ve Used?

[tab name=”CRM 2013/2015/2016″] To see how many emails and SMS messages you have used, how many posted forms and surveys you have, how many page views have been tracked, and how many CRM errors have occurred, go to Settings > ClickDimensions Settings and click on Usage.   [/tab] [tab name=”CRM 2011″] To see how many […]