Cannot see custom field in field mappings area or recently added attribute does not appear to be selectable in email template

Problem:

After initially saving a form field record or when browsing to an existing one, your custom fields do not appear in the field mappings area, or the mapping area does not render. Alternatively, when selecting an entity attribute to place in an email template or email send record you do not see a recently added or changed attribute.


Resolution:

The aforementioned scenarios are caused when the CRM metadata used by ClickDimensions is out-of-sync with the metadata containing the new attribute(s) you created. In order to correct this, please launch CRM and go to Settings > ClickDimensions Settings.

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Press Metadata and this will re-publish your CRM metadata to our application.

Metadata


Resolution:

The aforementioned scenarios are caused when the CRM metadata used by ClickDimensions is out-of-sync with the metadata containing the new attribute(s) you created. In order to correct this, please launch CRM and go to Settings > ClickDimensions Settings > Metadata this will re-publish your CRM metadata to our application.

metadata


Feature Added: Original
Feature Updated: Original
ClickDimensions Version Needed: Any