Testing Your Forms

If you are designing a form and testing it out, be sure to clear your browser’s cache in between each time you submit the form. This is a good practice to avoid inconsistent results because ClickDimensions uses two methods to identify a visitor: the visitor’s ID which is set in a cookie that is cached […]

What time was my email really sent?

ClickDimensions will record in your CRM the date and time an email was sent in a few different places. Read below to understand where to find this information and understand what it is telling you. The Email Send The Email Send is the record in CRM that represents the email job that you have put […]

Considerations when performing a database restore for a CRM system integrated with ClickDimensions

When performing a restore of a CRM database, it is important to note that in certain scenarios Email Sends which have completed may run again after the database restore is complete. Understanding Scheduled Email Sends Email Sends which are scheduled to run in the future use workflows in CRM.  These workflows wait until the date/time […]

About Blacklists

You may occasionally see a bounce that has been recorded for an email you sent, and the reason for the bounce refers to a blacklist. Bounces are a normal part of sending email, and blacklists are a normal part of the way that email works. ClickDimensions believes in transparency, providing our customers with complete visibility […]