My Scheduled Email Didn’t Get Sent on Time – Reasons why this might happen

With ClickDimensions, you can schedule an Email Send to go out on the date and time you desire: Note: When you set these options, you must “Save” the Email Send record BEFORE pressing “Send”. When using this option to schedule an email, the request to ClickDimensions is not submitted to our system until the date […]

Why Does it Sometimes Seem to Take So Long for Emails to Be Delivered?

ClickDimensions processes millions of emails each day, sending them to recipients all around the world. For the vast majority of these emails, the time from someone clicking “Send” to the time it lands in the recipient’s inbox is often a matter of seconds or minutes. Sometimes, though, an email doesn’t get to someone’s inbox when […]

Plugin Errors in On-Premise CRM related to Sandbox Processing Service

NOTE: This article applies to on-premises deployments of Dynamics CRM/365 only. In certain conditions, a plugin may cause the following error: Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=21ag3836ed358e35]]: Error in <PLUGIN_NAME> plugin, Request for the permission of type ‘System.Security.Permissions.SecurityPermission, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089’ failed.Message:Request for the permission of type ‘System.Security.Permissions.SecurityPermission, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089’ failed. […]

Upgrading from CRM 2011 to 2013/2015/2016?

If you are upgrading from Microsoft Dynamics CRM 2011 to 2013/2015/2016, please follow these steps to also upgrade your ClickDimensions solution: Do NOT update the ClickDimensions solution prior to upgrading CRM. In CRM 2011, if you have Update Rollup 12+ installed, prior to upgrading the 2011 org, run the OrgDBOrgSettings tool (a command line tool […]

Storage Space Available Per License Level

ClickDimensions provides users with the ability to upload images, files, and layouts through its email template editors and landing page designer. The total storage space available depends on your license level: License Level Storage Space Included Email Only/Base/Standard 400MB Professional 1GB Enterprise/Custom 10GB   Additional storage space is available for purchase. Please contact your account […]

Add a Sender to the Safe Sender List

Many email applications and email providers will try to filter out unwanted or spam emails. Unfortunately, this can sometimes result in filtering out email that you actually want in your inbox. One way that you can help to ensure that you receive emails that you want is to add the sender to your safe senders […]

Permission-Based Email Marketing

ClickDimensions’ terms and conditions require that all of our customers adhere to permission-based marketing practices. Following are frequently asked questions about what this means. What is Permission-Based marketing? Permission-based marketing means that your prospects, leads, and customers have directly granted your firm permission to market to them. In email marketing, this means that they have […]

How to Get Help With ClickDimensions

Here’s how to get the help you need: Search Notice that search box on the top right? Enter your search terms here to look across all of our product documentation (hundreds of articles!), training material, marketing blog, and support forums. Chances are you’ll find an answer. Still Have a Question? Can’t find what you’re looking for by […]

Preparing to Register? Test Your CRM’s External Access

Before testing your CRM’s external access or attempting to register for the ClickDimensions solution, refer to the following articles: Configuring external access: http://help.clickdimensions.com/connectivity-for-the-clickdimensions-solution/ Firewall considerations: http://help.clickdimensions.com/what-firewall-changes-are-needed-to-allow-clickdimensions-proper-access-to-your-crm-deployment/ Check your SSL certificate to make sure it is valid: http://www.sslshopper.com/ssl-checker.html CRM 2011, 2013, 2015, 2016 or CRM Online: Test Connectivity See below for the test form you should […]

ClickDimensions Localization (Supported Languages)

In Which Languages is ClickDimensions Available? The ClickDimensions managed solution for Microsoft Dynamics CRM Online and Microsoft Dynamics CRM 2011/2013/2015/2016 currently supports the following localized languages: 1033 – English 1030 – Danish 1031 – German 1036 – French 1040 – Italian 1043 – Dutch 1046 – Portuguese (Brazil) 3082 – Spanish (For Microsoft CRM 4.0, only US […]