Reauthenticate the Eventbrite Connector

When setting up an Eventbrite Connector, part of the process consists of providing the login credentials for the Eventbrite account from which event data will be pulled into CRM. If the password used with the account that is accessed by the Eventbrite Connector is changed, that will prevent the connector from syncing data back to CRM. In […]

New Release: ClickDimensions November 2012 Update

Social Sharing in Email Marketing | New Feature! ClickDimensions is pleased to announce the release of ClickDimensions 4.1.0, packed with new features and improvements! These new features are now available to all existing customers at no additional cost. Customers using CRM 2011 or CRM Online can use our Auto-Update feature to download or initiate an […]

SMS Statistics

<< Individual SMS Introduction SMS Replies >>   [tab name=”CRM 2013/2015″] Once an SMS has been sent statistics will come in. To see them go to Marketing > Mobile > Bulk SMS Messages. Change the view to Sent. Open one of the records there to see the individual statistics on it. Once opened, scroll down to Statistics. […]

Why is my data not prepopulating?

When you create an Email Send and choose an Email Template, are the Subject and Editor Type not automatically being filled? This means that the domain that you are using when you access CRM is different from the one that you were on when you registered your ClickDimensions. This can be fixed in a few […]

SMS Unsubscribes

<< SMS Replies Introduction   Just like with emails people can unsubscribe from receiving text messages from you. You must have your inbound number set up correctly. Remember the numbers in your contact, lead, and account records must start with the + and country code and have no spaces or punctuation. This is imperative for the unsubscribes […]

Which Version of ClickDimensions Do I Have?

Need to know which version of ClickDimensions you have? Here is how to find out. [tab name=”CRM 2013/2015/2016″] Navigate to Settings > ClickDimensions Settings. Click on Auto Update. [/tab][tab name=”CRM 2011″] Navigate to Settings > ClickDimensions Settings.                            Click on Auto Update. [/tab][end_tabset] […]

Introduction to Web Tracking

What is Web Tracking Used for? Web Tracking will give you insight on how your website is being used and record the traffic that accesses it. You can see which pages have been clicked on, how long a user spent on a certain page, and how they got to your website, among other valuable information. […]

What do I do if my ClickDimensions solution file does not match my CRM environment?

If you’ve gone to Settings > ClickDimensions Settings and noticed that your CRM URL doesn’t match the External CRM URL listed there in the settings area, then you either have an internal CRM URL or you have the wrong solution file installed in your environment. Let’s take a look a both situations. [tab name=”CRM 2013/2015/2016″] […]

Why Won’t My Form Show Up in IE8?

If the form you created with the Form Builder and embedded into a page of yours using the iframe code does not show, complete the following. You’ll have to allow trancparency because IE8 does not recogonize it without this. To do this just add allowtrancparency=”true” to your iframe code. It will look like this before: […]

Why Aren’t My Email Links Working?

If the links in your email are not working correctly, there are a couple of issues that may cause this problem: A. Your CNAMEs were set up incorrectly or not completed. B. There is some sort of internal block set by your company. Tests and Solutions: A. CNAME First click on the link in the email that […]