Archives for April 2012

Why Won’t My Form Show Up in IE8?

If the form you created with the Form Builder and embedded into a page of yours using the iframe code does not show, complete the following. You’ll have to allow trancparency because IE8 does not recogonize it without this. To do this just add allowtrancparency=”true” to your iframe code. It will look like this before: […]

Error: An unsecured or incorrectly secured fault was received from the other party.

When navigating to ClickDimensions functional areas in a Microsoft Dynamics CRM 2011 deployment that has been configured for IFD (Internet-Facing Deployment) using ADFS, you may be presented with the following error: “An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail.” Cause: This error […]

Why Aren’t My Email Links Working?

If the links in your email are not working correctly, there are a couple of issues that may cause this problem: A. Your CNAMEs were set up incorrectly or not completed. B. There is some sort of internal block set by your company. Tests and Solutions: A. CNAME First click on the link in the email that […]

Setup Domain Records

A Domain Record is a record of the domain of any website upon which you intend to place the ClickDimensions tracking script on or embed a Form, Survey, Landing Page, or Subscription Management page. Domain records are used in conjunction with the tracking script to track web events. Video Written Instructions [tab name=”CRM 2013/2015/2016″] Step 1: Navigate to the Domains and create New. Domain […]

Why do my menu titles say Unknown?

NOTE: ClickDimensions will end technical support for customers using ClickDimensions in Microsoft CRM 4.0 on December 31, 2016.  See this announcement for details. When you install ClickDimensions in CRM 4 it may change some of the headings on your left panel menu. It may look something like this: This is a bug that only occurs in CRM 4, […]

Considerations for CRM and SQL Server Performance

Implementing a fully-integrated marketing automation solution like ClickDimensions can reveal areas of your CRM deployment that require optimization. Depending on your usage of different feature areas of ClickDimensions, the volume of both data and queries against the CRM system can increase significantly. While ClickDimensions has no direct interaction with the SQL Server in a CRM […]

How to tell if your account is using AzureSend

If your account was set up in the EU or AU data center, you are using AzureSend. Some US customers are also using AzureSend. To see if this is the case, in CRM go to Settings > ClickDimensions Settings > DNS Settings. If there is an AzureSend option for Email CNAMEs, your account is using […]