Archives for January 2012

What is Target in the Hyperlink Manager?

This Hyperlink Manager is for the Block Editor specifically. In the Hyperlink Manager there is a field called Target. This refers to how the link will open when someone clicks on it. Here is what each choice means: None: Does what the email client’s or browser’s default action is. Same Window: Opens in the current […]

How Do I Tell How Many Emails, Posts, Page Views We’ve Used?

[tab name=”CRM 2013/2015/2016″] To see how many emails and SMS messages you have used, how many posted forms and surveys you have, how many page views have been tracked, and how many CRM errors have occurred, go to Settings > ClickDimensions Settings and click on Usage.   [/tab] [tab name=”CRM 2011″] To see how many […]

Common Email Display Issues in Outlook

ClickDimensions’ Email Editors allow users a great deal of control over the styling of their emails, but sometimes the email may not be consistent with that initial design once the customer receives it in their inbox. Different email clients all render HTML a bit differently, which can make consistent results a bit difficult to achieve. […]

Embedding ClickDimensions Forms or Tracking Script in Your Website’s CMS

If you are using a content management system (CMS) to build your website (like SharePoint, ADX, WordPress, Kentico, Joomla, Drupal, Sitecore, Radiant, or ExpressionEngine, among many others), you may have a question about how to embed a ClickDimensions form into a page using your CMS system, or how to add the ClickDimensions tracking script to […]

Survey Statistics

[tab name=”Dynamics 365/CRM 2016″] Posted Survey Record When someone submits a ClickDimensions survey, a Posted Survey record is created in CRM. To see the Posted Surveys, go to Marketing > and scroll over until you see Posted Surveys. It will be under the Analytics heading. The Posted Survey record contains the Name of the completed […]

Use a CRM Workflow For Automated Drip Marketing

Because it is easy to send ClickDimensions emails using a Microsoft CRM workflow, in addition to using the ClickDimensions Campaign Automation Builder, you can also quickly build automated drip programs using the Microsoft CRM workflow engine. You can do so by following these three steps: You can create a CRM workflow by navigating to Settings > Processes > […]

ClickDimensions Bounce Codes and Service Protection

In email marketing ‘bounce’ is the term given to any email that returned an error stating that the email did not make it to the recipient. The terms hard and soft bounce are commonly used and it is generally accepted that a hard bounce is a permanent failure whereas a soft bounce is a failure […]

What does “XMLDoc property not set!” mean?

If you’ve gotten an  error that says “XMLDoc property not set!”: Go to Settings > ClickDimensions Settings and click on Metadata.

Track Clicks from Regular Emails, IMs, Etc.

If you are writing an email and you want to track a link but don’t want to use InboxCast, you can simply add a parameter to the end of the link. The parameter to add is _clde=email. Here is an example of what your link should look like: After the recipient clicks your link, all his […]

Individual Tracking Summary – Profile View

There is one place you can go to see all tracking summary, email and web, on an individual Contact or Lead in the same place. [tab name=”CRM 2013/2015/2016″] First change the form that you are looking at to ClickDimensions. (If you do not see this, proceed to the next step as you have an older […]